At Entertainment Games Store, we’re committed to delivering your premium tabletop gaming components with care and precision. Whether you’re collecting our exclusive BGG GeekUp collections or Dice Tower products, we want your experience to be as seamless as organizing your perfect game setup.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
We offer two shipping options to meet your gaming needs:
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Recommended for time-sensitive orders
- Free Shipping (orders over $50) – via EMS
- Delivery within 15-25 business days after shipment
- Best for budget-conscious gamers
Note: We currently ship worldwide except to certain Asian countries and remote regions. Shipping times may vary during peak seasons or due to customs processing.
Returns & Exchanges
We stand behind the quality of our premium gaming components. If any item doesn’t meet your expectations, our straightforward return process ensures resolution with the same precision we put into our products.
Key Return Details
- Return Window: 15 days from delivery date
- Condition Requirement: Unopened, in original packaging
- Processing Time: 3-5 business days after receipt
Non-Returnable Items
To maintain quality standards for our gaming community, we cannot accept returns for:
- Opened BGG GeekUp Bit Sets (due to hygiene reasons from direct component handling)
- Digital products (instant access prevents return)
- Items damaged by misuse (as determined by our component specialists)
Our Return Process
Step 1: Initiate Your Return
Within 15 days of receiving your order, email our support team at [email protected] with:
- Your order number
- Product name(s) from your BGG Store Promos or other collections
- Reason for return/exchange
- Whether you prefer refund or exchange
Email Template:
Subject: Return Request – Order #[Your Order Number]
Dear Entertainment Games Store Team,
I would like to request a return/exchange for my recent order:
Order Number: [Insert]
Product Name: [Insert]
Reason: [Insert]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Email Address]
Step 2: Receive Authorization
Within 48 hours (excluding weekends), our team will email you:
- Return authorization number
- Prepaid return label (for defective items only)
- Instructions for properly packaging your components
Step 3: Ship Your Return
For standard returns (non-defective items):
- Securely package items in original packaging
- Include all included components and documentation
- Ship to: Entertainment Games Store Returns, 2968 Pinchelone Street, Virginia Beach, US 23464
- Email us your tracking number
Refund Processing
Once we receive and inspect your return:
| Payment Method | Refund Timeframe | Notes |
|---|---|---|
| Credit/Debit Cards | 5-10 business days | Processed through original payment gateway |
| PayPal | 3-5 business days | Refunded to your PayPal email |
Important Notes:
- Original shipping fees are non-refundable (except for defective items)
- Exchanges subject to product availability in our premium collections
- International returns may be subject to customs documentation
- If your package arrived damaged, contact us immediately with photos
Contact Our Gaming Specialists
For any questions about shipping or returning your tabletop gaming components:
Email: [email protected] (Response time: 24-48 hours, excluding weekends)
We appreciate your trust in Entertainment Games Store for your premium gaming needs. Game on with confidence knowing we handle your orders with the same care we put into selecting our BGG GeekUp and Dice Tower collections.