At Entertainment Games Store, we stand behind the quality of our premium tabletop gaming components just as we stand behind your satisfaction. Should any item from our BGG GeekUp collections or Dice Tower products not meet your expectations, our straightforward return process ensures resolution with the same precision as our component organization.
Key Return Details:
- Return Window: 15 days from delivery date
- Condition Requirement: Unopened, original packaging
- Non-Returnable Items: Opened BGG GeekUp Bit Sets (hygiene reasons), digital products
- Processing Time: 3-5 business days after receipt
Our Return Process
Step 1: Initiate Your Return
Within 15 days of receiving your order, email our support team at [email protected] with:
- Your order number
- Product name(s) from your BGG Store Promos or other collections
- Reason for return/exchange
- Whether you prefer refund or exchange
Step 2: Receive Authorization
Within 48 hours (excluding weekends), our team will email you:
- Return authorization number
- Prepaid return label (for defective items)
- Instructions for properly packaging your components
Step 3: Ship Your Return
For standard returns (non-defective items):
- Securely package items in original packaging
- Include all included components and documentation
- Ship to: Entertainment Games Store Returns, 2968 Pinchelone Street, Virginia Beach, US 23464
- Email us your tracking number
Refund Processing
Once we receive and inspect your return:
| Payment Method | Refund Timeframe | Notes |
|---|---|---|
| Credit/Debit Cards | 5-10 business days | Processed through original payment gateway |
| PayPal | 3-5 business days | Refunded to your PayPal email |
Important Notes:
- Original shipping fees are non-refundable (except for defective items)
- Exchanges subject to product availability in our premium collections
- International returns may be subject to customs documentation
- Damaged during transit? Contact us immediately with photos
Non-Returnable Items
To maintain quality standards for our gaming community, we cannot accept returns for:
- Opened BGG GeekUp Bit Sets (hygiene reasons due to direct component handling)
- Digital products (instant access prevents return)
- Items damaged by misuse (as determined by our component specialists)
Contact Our Gaming Specialists
For any questions about returning your tabletop gaming components:
Email: [email protected]
(Response time: 24-48 hours, excluding weekends)
We appreciate your trust in Entertainment Games Store for your premium gaming needs. Game on with confidence knowing we handle returns with the same care we put into selecting our BGG GeekUp and Dice Tower collections.