Welcome to the Entertainment Games Store FAQ! We’re here to help with any questions about our premium tabletop gaming products and services. Below you’ll find answers to our most common inquiries.
Product Questions
What types of products does Entertainment Games Store specialize in?
We specialize in premium tabletop gaming accessories including BGG GeekUp Bag Sets, BGG GeekUp Bit Sets, BGG Store Promos, and items from The Dice Tower Collection. Our products are designed for discerning gamers who value quality components.
How do you ensure the quality of your gaming components?
Every component is carefully inspected by our team of gaming enthusiasts. We treat your order with the same care we’d want for our own game collections, which is why we maintain a 99.8% success rate for damage-free deliveries.
Are your products officially licensed?
Yes! All our products, including BGG GeekUp items and Dice Tower Collection pieces, are officially licensed and sourced directly from the manufacturers.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping methods:
Standard Shipping ($12.95): Via DHL or FedEx with 10-15 business day delivery after dispatch
Free Economy Shipping: Via EMS with 15-25 business day delivery for orders over $50
Standard Shipping ($12.95): Via DHL or FedEx with 10-15 business day delivery after dispatch
Free Economy Shipping: Via EMS with 15-25 business day delivery for orders over $50
Why don’t you offer express shipping?
As specialists in premium gaming components, we prioritize careful packaging over speed. Many of our items (like acrylic bit sets) require special handling that standard express services don’t accommodate well.
How are fragile components protected during shipping?
All GeekUp sets are packed in rigid boxes with foam inserts. Card items are sleeved and shipped in rigid top-loaders. We’ve perfected our packaging through thousands of successful deliveries.
Do you ship worldwide?
We ship globally except to certain Asian countries and remote regions due to carrier restrictions. Our checkout system will automatically notify you if we can’t deliver to your location.
Returns & Exchanges
What is your return policy?
We stand behind every component we ship. You may return unopened items in original packaging within 15 days of delivery. Email [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item was damaged in transit. In cases of damage, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.
Order Tracking & Support
How can I track my order?
You’ll receive a shipping notification email with tracking information when your order dispatches. Both our shipping methods include tracking capabilities.
Can I upgrade my shipping after ordering?
Yes! If your order hasn’t yet processed, email us within 24 hours at [email protected] and we’ll quote you the price difference for expedited service.
How quickly does your support team respond?
Our game-loving support team typically responds within 24 hours (usually much faster!). You can reach us at [email protected].
Still have questions? Our friendly team of gaming experts is always happy to help! Contact us at [email protected] and we’ll get back to you promptly.