Premium Shipping Solutions for Tabletop Gamers Worldwide
At Entertainment Games Store, we understand that when you order premium gaming accessories, you want them delivered safely and efficiently. That’s why we’ve partnered with world-class shipping providers to ensure your BGG GeekUp components, exclusive promos, and Dice Tower Collection items arrive in perfect condition, no matter where you game.
Gamer’s Promise: All orders are carefully packed by our team of gaming enthusiasts who treat every component with the same care we’d want for our own game collections.
Our Shipping Options
Standard Shipping
- Carriers: DHL or FedEx (automatically selected for fastest delivery)
- Processing Time: 1-2 business days
- Delivery Time: 10-15 business days after dispatch
- Tracking: Full end-to-end tracking included
- Best for: Gamers who want reliable tracking and faster delivery
(all orders)
Free Economy Shipping
- Carrier: EMS (Express Mail Service)
- Processing Time: 1-2 business days
- Delivery Time: 15-25 business days after dispatch
- Tracking: Basic tracking included
- Minimum Order: $50+
- Best for: Patient gamers ordering multiple items
(orders over $50)
Important Delivery Information
Note: We currently cannot ship to certain Asian countries and remote regions due to carrier restrictions. During checkout, our system will automatically notify you if we’re unable to deliver to your location.
What to Expect After Ordering
- Order Confirmation: Immediate email with your order details
- Processing: Our team prepares your items within 1-2 business days
- Shipping Notification: Email with tracking information when your order dispatches
- Delivery: Carrier completes delivery per your selected method
Returns & Exchanges
We stand behind every component we ship. If you’re not completely satisfied:
- Timeframe: 15 days from delivery date
- Condition: Items must be unopened and in original packaging
- Process: Email our team at [email protected] to initiate a return
- Cost: Customer responsible for return shipping unless item was damaged in transit
Frequently Asked Questions
Why don’t you offer express shipping?
As specialists in premium gaming components, we prioritize careful packaging over speed. Many of our items (like acrylic bit sets) require special handling that standard express services don’t accommodate well.
How are my fragile components protected during shipping?
All GeekUp sets are packed in rigid boxes with foam inserts. Card items are sleeved and shipped in rigid top-loaders. We’ve shipped thousands of orders with a 99.8% success rate.
Can I upgrade my shipping after ordering?
Yes! If your order hasn’t yet processed, email us within 24 hours and we’ll quote you the price difference for expedited service.
Need Help With Your Order?
Our game-loving support team is ready to assist:
Email: [email protected]
Response Time: Within 24 hours (usually much faster!)